Refund policy

We hope you love every order from Perkatory Coffee. If something isn't right, we're here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be unused, unopened, in their original packaging and in the same condition in which they were received. You'll also need your order confirmation or proof of purchase.

To request a return, please email sharon@perkatorycoffee.co.uk

Returns should only be sent once we've confirmed the return and provided instructions.

Return address:

Perkatory Coffee

Sparkhouse, Rope Walk, 4 St Marks Street, Lincoln LN6 7DQ

Items returned without contacting us first may not be accepted.

Coffee Products 

Coffee is a natural food product.

Unopened coffee may be returned in accordance with our Returns Policy, provided it is unused, sealed and in its original condition.

Once a bag of coffee has been opened, we're unable to accept returns or offer refunds unless the product is faulty, damaged, or supplied in error. This protects product quality and ensures every customer receives coffee in the condition we intended.

If your coffee arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible at sharon@perkatorycoffee.co.uk. We'll always work with you to put things right.

Ritual Boxes

Unopened Ritual Boxes may be returned provided they are unused, complete and returned in their original packaging.

If any individual items have been used or opened, we may not be able to accept the return or provide a full refund.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If anything is damaged, faulty, or incorrect, email us as soon as possible at sharon@perkatorycoffee.co.uk with photographs where possible. We'll assess the issue quickly and arrange a replacement or refund where appropriate.

Non-returnable Items

We cannot accept returns on:

• Opened coffee or other consumable products.
• Personalised or bespoke items.
• Gift cards.
• Sale items, unless faulty.

If you're unsure whether your item is eligible for return, please get in touch before sending it back.

Exchanges

If you'd like a different product, the quickest option is to return the eligible item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at sharon@perkatorycoffee.co.uk